Where does Seated Home ship to?
Seated Home is proud to service our fellow Canadians, and ships Canada wide. We do our best to ship to all areas across Canada, but due to the vast nature of our nation, some remote or isolated areas may be exempt to delivery due to a lack of accessibility, or will be subject to additional shipping and handling fees.
If the first assigned shipping carrier(s) cannot deliver to your shipping address, we will try to find another carrier who will deliver it to you, or contact you (the customer) for an alternate address that is accessible for delivery. If a solution cannot be found, a full refund to the original method of payment will be issued. If for some reason the refund cannot be returned to the original payment method, you will be issued the equal amount in store credits.
Curb side delivery is standard on all shipments, if your order contains larger items please make sure you have the necessary amount of manpower to manage.
Please note that we are unable to provide shipping to post office boxes.
How much are the shipping fees?
If your order is $399CAD or more before tax, your shipping is FREE! For orders under $399CAD before tax, the shipping costs will follow the table listed below:
All shipping and handling fees become non-refundable as soon as the item(s) leave the warehouse. If any extra charges are incurred by the delivery company, they will be the responsibility of the customer. Such charges include, but are not limited to, remote postal or zip codes, missed or attempted deliveries, storage fees, weekend delivery, extra delivery services and any other potential charges that are associated with the order.
If you want a different delivery day or time, this must be organized with the shipping carrier, and may be subject to additional charges.
Changes to the products or order cannot be made once the order has been sent for shipping.
When processing a return, all related return shipping fees are the responsibility of the customer.
Where will products/orders ship from?
Seated Home works with multiple brands and manufacturers who ship directly to our customers. As such, products will leave from each brands’ warehouses which are located all over Canada, and in some cases, internationally. Duties, customs or other cross-boarder shipping fees are at the customer’s expense.
If you order multiple products, it is normal to receive multiple packages/deliveries since they may be coming from different warehouses. You will be notified if this is the case and will be sent a tracking number for each package via email once it is shipped.
How long will it take to receive my order?
Orders are normally shipped within 2-5 business days of order receipt. Most ground delivery takes 2-10 business days once shipped. Some delays may occur in shipping due to circumstances out of our control (e.g., weather conditions, pandemic, errors in shipping address, availability of customer to receive delivery, etc.).
If you would like to check on the location of your order, please use the tracking number that was provided to you via email, or contact our customer support team, and we will look into it for you.
What shipping carrier do you use?
Depending on the size and weight of the product, it may ship with a ground carrier (Purolator, UPS, Fedex, Canada Post, etc.) or a freight carrier for the larger and heavier items.
Please note furniture deliveries are curb-side only. Meaning the delivery person does not enter the home or assemble the furniture.
What should I do when I receive my package?
Please make sure that you inspect the package(s) at the time of delivery. If the packaging has any damage, or if there is any reason you are concerned with its packaging or delivery, please write, "Product Damaged" clearly on the sheet the delivery agent asks you to sign. This simply ensures that if there is any damage, it will be easier to take care of the problem.
To be certain there are no damages, you may ask the delivery driver to stay on site while you open your package (they are not obligated to assist with any unpacking, re-packing etc.). If you see damages it would be ideal to take a picture of the damaged box and item, and to report the damage on the BOL (Bill of Lading) or to reject the shipment altogether depending on the extent of the damage. Contact us immediately if this issue arises.
In order for our team to deal with any damages, please be prepared to send us actual photographs of the damages. Please remember to retain the original packaging! If the item is damaged, the packaging is considered as evidence in a claim.
Seated Home Inc. reserves the right to change any and all of the policies listed above without notice.